If you are sending an email to someone, you may have gotten used to begin typing their name, then selecting it from the list of suggestions that comes up. Please be careful in selecting the name.
Last week Google made a change to the way it sorts name suggestions. Here is an article about the problem.
As a result, some users are complaining that a name that used to show up first on the list is now showing up further down the list, or not at all. Some people have been selecting the first name without double checking that it is the correct address. This can mean the email is not delivered to the intended recipient.
When you select a name, make sure the address looks right. Don't just look at the name. You may be sending to the user's home email, or in some cases to an alias that we created. Or you may be sending to some other unintended address.
Back in the days of GroupWise, the system sometimes added a mailbox name and post office name between the user name and the @ sign. As a result, most of our users have an alias with that information. This allows users outside the firm that have that mistaken address in their contacts to be able to hit reply and still be able to reach the intended recipient. With these recent changes, that alias sometimes comes up first. If you send to it, it will usually work, but it may make it harder for you if you later search by address to find something you sent. It may also affect the recipient's use of filters. In short, make sure you are sending to the correct address.
Update: Google has apparently now fixed the sorting problem, but it's still a good idea to double check the address before sending.
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