Is someone ducking your calls?

As shocking as it may be to some, there are occasions when people try to avoid calls from a law firm.  Sometimes, this can require persistence to get through.

Our Vonage phones have a feature called Automatic Callback.  This can be set if a party you are calling is busy.  It will establish a call as soon at the other person hangs up.  Keep in mind that this only works if you are getting a busy signal.  If you are directed to voicemail, it won't work.  Because most phones now have call waiting and voicemail, this may not come up very often.  But if you find it useful, you can enable this option in the portal.  Once enabled, when you get a busy signal, you should see an option on your phone to enable a callback on this call.  As the other party hangs up, your phone and the other party's phone will both ring.

Suppose you have someone who is simply not answering the phone when you call.  They see your caller ID and let it go to voicemail.  Line ID Blocking hides your caller ID from people.  If you dial *67, your call will go out with an anonymous ID.  Unfortunately, this option is also of limited use.  Most phones today do not rely on the sender's caller ID to identify the call.  They  have their own database of numbers.  Similarly, if you call a cell phone of someone who has your number in their address book, it will identify you that way.

If you really want to be anonymous, I recommend making a call through your computer, using Google Hangouts, or using the Hangouts Dialer app on your smart phone.  Unless you have gone through the trouble of assigning a number and ID to your Google account, making a call this way will appear to come from a random phone number with no identification.