Our phone system now offers a variety of ways to forward calls. I have already described in an earlier post how to make and receive office calls from any smart phone, tablet, or PC using Communicator. But if you do not like Communicator, you can simply forward calls from your office phone to any other phone number. There are a variety of options:
Call Forwarding Always can be enabled if you are going to be away for a while and want to receive calls on another phone, or have someone else at the firm answer all your calls.
Call Forwarding Busy forwards your calls only when you are on another call. Enabling this will mean that you will not see who is calling and have an opportunity to put the other person on hold and answer.
Call Forwarding Not Reachable forwards your calls after a certain number of rings.
Call Forwarding Selective is handy as you can have your phone forward calls from certain numbers to another phone, such as your cell or home phone
In addition to forwarding options, you have the ability to received certain notifications. Call Notify will send you an email when a call meets certain criteria. Typically you would set this for certain important numbers that may require immediate attention. This is different from receiving emails with a message. This option allows you to receive an email, even if the caller does not leave a message.
Another handy option is Priority Alert, which can set a different ring for certain callers.
Selective Call Rejection allows you to block certain numbers entirely. The caller receive a recording that you cannot be reached. This would be for people that are harassing you and with whom you never want phone contact.
All of these options can be set in the cloud portal, or the help desk can set up any changes for you.
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