Calling Your Favorite Numbers

On the main LCD screen of your new phone, you should see  your name and extension next to the first button. If you press the button, you can get a dial tone.

You may see a few other names on your screen if you cover calls for other people.  Most likely though, you don't have names next to all 12 buttons. For empty spaces, you have the ability to add people in your group to this list for making quick one button calls to that person.

If you press and hold a button for about two seconds, you will bring up the "Add Contact" menu. Enter a person's name and phone number (number goes under "contact") and press Save.  That name will show up on your screen all the time.  Just press the number next to that name to call that person.

You also have the ability to change the ring type for calls from certain people.  This can alert you immediately from the sound of the ring when a particular person calls.

There is also an option to auto-reject or auto-divert calls from a certain number.  However, if you are using that feature, you probably are not calling that person all the time either.  There are better ways to do block a person without having that number appear on your screen.  If you need help doing that, the Help Desk can assist you.

Favorite numbers are different from call coverage numbers in that your phone will not ring for the other person's calls, and you cannot pick up their line.  A favorite is simply an easy shortcut way to call someone you call regularly.  If you need call coverage, please contact the help desk.

There is also an option to add a "busy lamp" button to your phone which will allow you to add a name to your screen, but will also show you when that person is on the line.  A "busy lamp" will only work for numbers within the firm.  They can be added through the cloud portal.  If you are not comfortable with that, the help desk can add a "busy lamp" contact to your screen for you.