Receiving Voicemail Messages

Messages as Email Attachments

Many people have commented about the new feature that allows you to receive all of your voicemail messages as an email attachment.  If this was not turned on for you and you would like the feature, call the help desk and we can fix it for you.  Similarly, if you find the feature annoying and don't want copies of your messages filling up your email inbox, let us know and we can turn it off for you.

You may also just want the email notification, but not receive that bulky WAV attachment.  We can configure your line to notify you with an email only, no attachment.  You can then still check messages on your phone after getting a notification.

Keep in mind that WAV files can take up a fair amount of space.  I recommend you delete these emails after listening to them unless there is a specific reason you need to save it.  Otherwise, you may find your Gmail inbox filling up at an alarming rate.

If you try to open the attachment in Gmail, you will get an error that it cannot be played.  You would need to download the file to your computer and listen to it in Windows Media Player, or whatever preferred audio player program you may use.

You should be able to download the files on your phone, however, you may find it takes longer to download that it would be simply to call your phone and check messages.

Checking Messages Remotely

That brings me to my next topic, accessing messages remotely.  To do this, simply call your office phone number on an outside line and press * once your voicemail message begins.  You will then be prompted for your password and can then listen to your messages.

Messages Waiting

If you have unread messages on your phone, you will have a red blinking light at the top of the phone informing you of this (although we can turn that off if you prefer).  Check messages by pressing the message button (the envelope button to the left of your number pad) and connect.  Then follow the prompts.

The default configuration is that your messages are saved both on the phone and sent to you as an email.  If you listened to your WAV file attachment, that does not affect the read status of your messages on your phone. If you prefer to receive messages only as emails and never saved to your phone, we can configure that for you, or as mentioned previously, save messages only on your phone and just receive notifications via email, or the third option of no email notifications at all.

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