Easier Ways to Call

Our new phones make it much easier to find a phone number for someone in the office, or someone we regularly call.

Calling Someone in Your Office

Say you want to call someone in your office, but don't remember their extension.  To access the office directory, click on Home (the button that looks like a house).  Then use the arrow keys to highlight "directories" and select that.  Select "Contact Directory" to see a list of all phones in your office.  Highlight the person you want to call, press "select" and you are calling them.

Calling Someone in Another Office

Only, phones in your office show up in the Contact Directory.  You may, however, search for names in other offices by using the Broadsoft Directory.  Type in a few letters of a person's first or last name, then hit "submit" to find all phones that match the name, or portion of a name, that you typed. Once you find the person you want on the list, highlight and select to call.

At present, we seem to have an issue with the Broadsoft Directory that is causing it to search only first names.  Until we get this fixed, you can click on the AdvFind button to search the last name field.

We did  have a few other glitches getting the search feature to work at all on some phones.  If you get an error about "server unavailable", please email Mike Troy so that we can get it fixed for you.

Outside Lines

Outside numbers are not in the directory, but you can view lists of all recent of missed calls, received calls, placed calls, or all calls calls by clicking on the down arrow from the main screen (just press "type" to change what type of list you are viewing).  Again, just select the number you want to call them.